Concierge Specialist – Aspire International SOS (Australasia) P/L

Concierge Specialist  SOS (Australasia) P/L

This is an amazing opportunity to join Aspire Lifestyles the world’s largest premium concierge and affluent services provider. The Aspire Lifestyles delivery model assists some of the most premier brands and companies create value to their customer portfolios.

The position

The Concierge Specialist is responsible for managing a set population of highly important customers and act as their primary personalized interface.

As Concierge Specialist you shall be assisting a select group of ultra-high net worth clientele for all their Concierge needs ranging from dining and concert bookings, through to organizing special events, hotel requests, and travel itinerary and luxury item purchases.

Primarily telephone based with a mandate to provide truly exceptional customer service and quality, and develop in depth knowledge of the program resources available to provide a unique customer experience.

Fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner, befitting the servicing of VIP or high net worth individuals.

The Concierge is expected to have:

  • 3+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
  • Leisure travel agency experience favourable
  • Strong communication skills
  • Extremely strong customer service skills
  • Demonstrated problem solving skills
  • Firsthand city knowledge of local events and ability to spot trends nationwide
  • Two years’ experience working directly with restaurants in key destinations, and the ability to make contacts in all destinations
  • Two years’ experience making travel reservations (using GDS) as either a Travel Agent or Concierge, plus have key contacts in the Travel Business.

To Apply Please click the ‘apply now’ to submit your application.

 

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