Emergency Patient Services Officer Healthcare Richmond VIC

Patient Services Officer – Patient Services Center

  • Join a dynamic team committed to delivering excellence in patient care
  • Located in Richmond, close to public transport and child care
  • Epworth Richmond


Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology.

Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.

The Role

They are seeking part time and casual Patient Services Officers to be responsible for multiple aspects of the pre-admission and admission process for our elective and emergency patients.

This role will include processing of elective bookings for surgical and medical patients as well and other service booking requests, conducting health fund eligibility checks, admitting and discharging of patients, responding promptly to inquiries and requests, handling patient accounts, compiling estimates, general administrative duties and entering patient’s details to create admissions.

This role may also involve admitting patients and completing fund eligibility checks for patients who are admitted via Emergency Department.

In this role you will liaise closely with doctors, secretaries, and patients, responding promptly to bookings inquiries, requests and general administrative duties.

To be successful you will have:

  • Excellent communication skills
  • Strong computer literacy
  • Excellent attention to detail
  • Strong customer service focus
  • Ability to prioritize in a timely and accurate manner
  • Ability to cope under pressure and make informed decisions according to hospital needs

Previous administration experience in the health care sector, medical or health fund industry would be advantageous. Patient Services is open 7 days a week from 6.00 am 8.00 pm and the Emergency Department is a 24 hour service. Shift times may vary as per a rotating roster.

About Epworth

Epworth HealthCare is a world-class, not-for-profit, private health care group dedicated to providing the best possible outcomes for patients by providing the best possible care.

Across eight locations patients and staff have access to state-of-the-art diagnostic, surgical and procedural technology, world-class theaters and equipment and benefit from the extensive teaching and research occurring at Epworth every day.

The Epworth Difference is defined by unique culture and dedication to giving outstanding patient care. From the way they recognize and reward their staff to attitude toward the patient experience, Epworth is for those with the ambition to get better, give the best possible care and lead their field.

Epworth is a great choice for staff who want to be part of a cutting-edge, fast paced and progressive environment. Inquiring about and Applying for this Position.

To obtain more information refer to the attached position description. Direct your inquiries to the contact person listed below.

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