Paramedic Jobs: Medical Dispatch Officers

The variety of paramedic jobs that are available today is testimony to the growing need for experienced and highly trained paramedics within the private and public health system. One of the most crucial paramedic jobs within state ambulance services are Medical Dispatch Officers.

Whenever someone calls (000) to report an accident or emergency there is a team of highly trained emergency professionals responsible for charting a course of action and making the appropriate response. This team works in a command center and is composed of a number of different paramedic roles.

Paramedic Jobs in the Command Center

Working in the command center is more than just taking phone calls and sending out ambulances. These paramedic jobs require the highest level of communication skills. Medical Dispatch Officers must first ascertain the level of urgency of the situation reported. This is given a code 1 (life-threatening) or code 2 (non life-threating) rating.

Secondly, the appropriate response is then initiated, whether it is the dispatch of an ambulance to the scene of an emergency, or in some cases, a helicopter, fire engine or advanced paramedic resources. It is important to note that there is a limited amount of resources available and so it is crucial the appropriate response is given for each emergency.

In many situations it is up to the Medical Dispatch Officer to provide “over-the-phone” medical advice to family members, friends or bystanders that can save a life.

Medical Dispatch Officer Skills

In addition to possessing superior communication skills, Medical Dispatch Officers must be proficient in reading maps. It is crucial that they are calm and decisive while they effectively coordinate the emergency medical response from the team of paramedics to the patient in need.

Medical Dispatch Officer Job Requirements

Emergency Medical dispatchers are some of the most valuable paramedic jobs within state ambulance services across Australia. As a result, there is a high standard of experience and qualifications for Medical Dispatch Officer paramedic jobs. These include, but are not limited to, the following requirements:

  • Possess a Certificate III in Ambulance Communications (Call Taking) or equivalent
  • Possess a Certificate IV in Ambulance Communications (Dispatch) or equivalent
  • Some EMO’s possess a Certificate IV in Health Care
  • Hold a current Senior First Aid Certificate
  • Proficiency with Computer Aided Dispatching
  • Keyboard skills with 40 words/minute (95% accuracy)
  • Be able to provide evidence of current/recent experience within the medical emergency dispatcher industry.

Learn More About Paramedic Jobs with Australian Paramedical College

Getting your foot in the door in any industry is a daunting task. That’s why we want to make your transition from study to work as seamless as possible. We have a careers guide which helps you learn about the different types of paramedic careers available, a jobs archive giving you a stream of potential career choices and inspiration, and up to date advice and information on how to get a job and industry trends within our blog.

To find out more about the industry, how to get started and potential career opportunities download our guide to becoming a Paramedic now!

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