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CHCCOM005 – Communicate and Work in Health or Community Services
Outcomes of studying the CHCCOM005 – Communicate and Work in Health or Community Services:
Communicate effectively with people
Collaborate with colleagues
Address constraints to communication
Report problems to supervisor
Complete workplace correspondence and documentation
Contribute to continuous improvement
Unit CHCCOM005 – Communicate and Work in Health or Community Services describes the skills and knowledge required to communicate effectively with clients, patients, work colleagues, management and other industry providers in the health care and other sectors.
This unit of competency applies to a range of health and community service situations where workers may communicate either face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
Elements and Performance Criteria for this Paramedical Unit:
To make it easier to understand Elements and Performance Criteria, think of the ‘element’ as the tasks you need to do to achieve a successful outcome, and ‘performance criteria’ being individual activities required to perform the task to the required standards.
Performance Evidence for CHCCOM005 – Communicate and Work in Health or Community Services:
Students must show evidence of the ability to complete tasks outlined in elements and performance criteria, manage tasks and manage contingencies in the context of the job role. There must be evidence of the student having:
demonstrated effective communication skills in 3 different work situations
clarified workplace instructions and negotiated time frames with 2 colleagues
responded appropriately to 3 different situations where communication constraints were present
completed 2 written or electronic workplace documents to organisation standards
Knowledge Evidence, CHCCOM005 – Communicate and Work in Health or Community Services:
The student must be able to demonstrate essential knowledge to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations in relation to communication:
privacy, confidentiality and disclosure
duty of care
work role boundaries – responsibilities and limitations
child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure
sources of information and the application of legal and ethical aspects of health and community services work
ethical decision making and conflicts of interest
principles of effective communication, including models, modes and types
open ended questions, affirmations, reflections and summaries
difference between motivational interviewing and coercive approach
difference between collaboration and confrontation
influences on communication:
potential constraints to effective communication in health and community service contexts
health and community services industry terminology relating to role and service provision
importance of grammar, speed and pronunciation for verbal communication
when and how to use and recognise non-verbal communication
structure, function and interrelationships between different parts of the health and community service system
organisation structure and different models to support optimum client service:
principles underpinning person-centred service delivery
principles of rights-based service delivery
different roles and responsibilities of team
characteristics of multi-disciplinary teams and how they are used
relationships between different members of the health and community services workforces
role of support services
links and interrelationships with other services
digital media and use in community services and health sector, including:
podcast and videos
tablets and applications
newsletters and broadcasts
Assessment Conditions for CHCCOM005 – Communicate and Work in Health or Community Services:
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Do you want to develop an amazing career in pre-hospital emergency health care?
Health care jobs are becoming more and more popular. With so many different careers and job roles in health care, studying this essential unit of competency means you are also recognising the fact that your efforts will always be rewarded because what you learn here can be transferred across many job roles.
Taking the opportunity to visit training.gov.au you would soon realise there are 30 different qualifications in the Health (HLT) and Community Services (CHC) streams containing the Communicate and Work in Health or Community Services – with a further 23 accredited courses containing the same unit. Communication is the cornerstone of almost every interaction we have at work as well as in our personal lives. When you consider having the freedom and choice to move between different job roles is what most of us really want, this unit so valuable.
Want to build an amazing career in pre-hospital emergency health care?