Learning material

Instructions

The information you need to complete this course is contained in the Mosby’s and additional material. Click on each piece of learning material to download to your computer or device.
As you complete your units, please send them in for assessing to P O Box 2262, Burleigh BC, QLD, 4220
Email submissions: Should you wish to submit your assessment via email we ask that you use the subject line and address the email with the unit that has been submitted and send to [email protected].
Example email submission:
Subject line – 1^st attempt , Joe Bloggs – HLTAMBFC301D – Communicate with clients and colleagues to support health care.
Please also for any queries submit in the same standard i.e. Query, Joe Bloggs, – HLTAMBFC3201D – Question 2.
Completed units
We encourage you to register your documents so they can be tracked in case they do not arrive.
We also think it is best that you keep a copy of your work, however, please send in the original document for marking.
When your assessment/s are received, you will receive an email confirmation. Your work will be logged and assigned to an assessor.
Once your assessment has been marked, you will be sent an email advising you of the outcome of your assessment. If your assessment needs more work, you will either get a call from your assessor to answer questions over the phone.
If there are numerous questions that you need to amend, your assessment will be posted back to you. You will have the opportunity to correct any errors and resubmit again for marking.
Trainers and assessors will only contact students if amendments are required.

Essential Downloads and References

1. Communications

HLTAMBFC301D	Communicate with clients and colleagues to support health care
Mosby’s	Chapter 4 Documentation (PDF) Chapter 17 Therapeutic Communications (PDF) Chapter 18 History Taking (PDF)
Additional material	IMIST AMBO handout for handover worksheet (PDF) IMIST AMBO handout for handover (PDF) IMIST AMBO handover training (VID) Watch this video (VID)
Assessment	HLTAMBFC301D student assessment (PDF)

HLTHIR301C	Communicate and work effectively in health
Mosby’s	Not required
Additional material	Applied Paramedic Law and Ethics Chapter 9 (PDF) Applied Paramedic Law and Ethics (PDF) Arising legal issues for ambulance services (PDF) Ambulance Service of NSW Code of Conduct (PDF) Ambulance Service of NSW trainee paramedic (PDF) Ambulance Service of NSW values (PDF) Communication core interpersonal skills for health professionals (PDF) Corporate governance statement Ambulance Service of NSW (PDF) Grievance resolution flow chart Ambulance Service of NSW (PDF) Paramedics Australasia code of Conduct (PDF) The rural and regional ambulance paramedic moving beyond emergency (PDF) The tort of negligence standard of care and vicarious liability (PDF)
Assessment	HLTHIR301C student assessment (PDF)

HLTAMBFC402C	Communicate in complex or difficult situations
Mosby’s	Chapter 4 Documentation (PDF) Chapter 17 Therapeutic Communications (PDF) Chapter 18 History Taking (PDF)
Additional material	Cross cultural capabilities for staff QLD Health (PDF) IMIST AMBO handout for handover (PDF)
Assessment	HLTAMBFC402C student assessment (PDF)

2. Scene Management

HLTAMBAE501D	Implement safe access and egress in an emergency
Mosby’s	Chapter 2: Wellbeing of the paramedic (PDF) Chapter 16 Scene Size-up (PDF) Chapter 55 Rescue awareness and operations (PDF)
Additional material	Emergency and trauma care for nurses & paramedics (PDF) Extrication techniques and operations (PDF) Patient care treatment report (PDF) Rapid extrication from a car wreck (PDF) Rapid extrication procedure (PDF) Rapid extrication skill drill (PDF) Rescue awareness and operations (PPT) Vehicle extraction techniques (PDF)
Assessment	AHLTAMBAE501D student assessment (PDF)

HLTAMBSC401B	Manage routine scene and promote public safety
Mosby’s	Chapter 16 Scene Size-up (PDF)
Additional material	Medical and safety planning manual for mass events (PDF)
Assessment	HLTAMBSC401B student assessment (PDF)

HLTAMBSC503B	Contribute to managing the scene of an emergency
Mosby’s	Chapter 2: Wellbeing of the paramedic (PDF) Chapter 16 Scene Size-up (PDF) Chapter 17 Therapeutic communications (PDF) Chapter 54 Medical incident command (PDF) Chapter 55 Rescue awareness and operations (PDF)
Additional material	Ambulance Service of NSW Code of Conduct (PDF) EMA manual safe and healthy mass gatherings (PDF) EMA manual road accident rescue (PDF) Emergency and trauma care (PDF) Rescue awareness and operations (PPD)
Assessment	HLTAMBSC503B student assessment (PDF)

HLTAMBAE403D	Follow procedures for routine safe removal of client
Mosby’s	Chapter 16 Scene Size-up
Additional material	Ambulance Service of NSW protocols manual (PDF) Ambulance Service of NSW skills manual (PDF) Lifting and moving patients (AUDIO) Safework South Australia manual handling (PDF) Workcover implementing a safer patient handling program (PDF) Workcover manual handling hierarchy of controls (PDF) Worksafe Victoria transferring people safely (PDF)
Assessment	HLTAMBAE403D student assessment (PDF)

3. Clinical

HLTAP401B	Confirm physical health status (pre-requisite for Deliver Basic Clinical Care)
Mosby’s	Chapter 9 Part 2: Medical Terminology (PDF) Chapter 10 Review Human Systems (PDF) Chapter 12 Lifespan Development (PDF)
Additional material	Ambulance Victoria abbreviations (PDF) Approach to undifferentiated chest pain in the emergency department (PDF) Medical abbreviations handout (PDF) Queensland Ambulance Service medical abbreviations (PDF)
Assessment	HLTAP401B student assessment (PDF)

HLTAMBCR401C	Deliver basic clinical care
Mosby’s	Chapter 16 Scene Size-up (PDF) Chapter 17 Therapeutic Communications (PDF) Chapter 18 History Taking (PDF) Chapter 19 Primary Assessment (PDF) Chapter 20 Secondary Assessment (PDF) Chapter 21 Clinical Decision Making (PDF)
Additional material	Ambulance Service of NSW patient assessment routine (PDF)
Assessment	HLTAMBCR401C student assessment (PDF)

4. Practical

We recommend you complete the two week practical component at this stage of the course. This section covers the practical component for all units (with practical content) within the Cert IV in Health Care, with the focus on developing professional paramedic practice.

5. Work Health & Safety

HLTWHS300A	Contribute to WHS processes
Mosby’s	Not required
Additional material	Exposure and control against hazardous biological materials (DOC) Managing the work environment and facilities (PDF) QAS management of provisional improvement notices (PDF) QAS WH&S issue resolution process (PDF) Risk assessment risk control form manual task (PDF) The exploration of physical fatigue, sleep and depression (PDF)
Assessment	HLTWHS300A student assessment

HLTAMBPD401C	Manage personal stressors in the work environment
Mosby’s	Chapter 2: Wellbeing of the Paramedic (PDF)
Additional material	Stress management PPC fact sheet (PDF)
Assessment	HLTAMBPD401C student assessment (PDF)

HLTIN301C	Comply with infection control policies and procedures
Mosby’s	Chapter 16 Scene Size-up (PDF)
Additional material	No additional learning material required
Assessment	HLTIN301C student assessment (PDF)

HLTAMBT301B	Transport non-emergency clients under operational conditions
	No learning material required

HLTAMBT402C	Transport emergency clients
	No learning material required

6. Workplace & Culture

HLTHIR402D	Contribute to organisational effectiveness in the health industry
Mosby’s	Chapter 7 Ethics (PDF)
Additional material	Ambulance Service of NSW v Worley (PDF) Applied Paramedic Law and Ethics (PDF) Ambulance Service of NSW Code of Conduct (PDF) Ambulance Service of NSW values (PDF) Australian Charter of Health Care Rights (PDF) Confidentiality fact sheet (PDF) Confidentiality guidelines (PDF) Confidentiality medical law (PDF) Health records and information NSW government (PDF) Legal issues and lessons ASNSW v Neal (PDF) Legal Services Commission SA negligence & duty of care (PDF) Medical legal issues worksheet (PDF) Pacific Islands Org Journals HIV disclosure status (PDF) Paramedic refused to carry dying girl over safety fears (article) (PDF) Paramedics, consent and refusal are we competent (PDF) Privacy Manual NSW Health (PDF) Privacy, confidentiality and other legal responsibilities chapter 12 Sally Cameron (PDF) Reference List Australian Case Law and Ethics for Students (DOC) Tasmanian law handbook accidents (PDF)
Assessment	HLTHIR402D student assessment (PDF)

BSBFLM303C	Contribute to effective workplace relationships
Mosby’s	Not required
Additional material	Ambulance Service of NSW Complaint Management Policy (PDF) Ambulance ramping in metropolitan hospitals (PDF) Ambulance ramping in South East Qld (PDF) Coaching mentoring research (PDF) Communicating in a culturally appropriate way (PDF) Complaints management handbook (PDF) Core interpersonal skills for health professionals (PDF) Cultural competence in communication (PDF) Effective communication through understanding temperament theory (DOC) Introduction of a 4-hour rule in WA emergency departments (PDF) Managing workplace relationships (PPT) Mastering soft skills for workplace success (PDF) Networking – a strategy for career building (PDF Organisation performance for managers (PDF) Really managing health care – management concepts made simple (PDF) Save yourself tips – environmental awareness in the workplace (DOC)
Assessment	BSBFLM303C student assessment (PDF)

CHCCS400C	Work within a relevant legal and ethical framework
Mosby’s	Chapter 7 Ethics (PDF)
Additional material	Ambulance Service of NSW Code of Conduct (PDF) Ambulance Service of NSW v Worley (PDF) Ambulance Service of NSW values (PDF) Applied Paramedic Law and Ethics (PDF) Australian Charter of Healthcare Rights (PDF) Confidentiality factsheet for QLD Health staff (PDF) Confidentiality guidelines QLD Health (PDF) Health records and information NSW government (PDF) Legal issues and lessons ASNSW v Neal (PDF) Legal issues and lessons ASNSW v Worley (PDF) Legal Services Commission SA negligence & duty of care (PDF) Medical legal issues worksheet (PDF) Paramedic refused to carry dying girl over safety fears (article) (PDF) Paramedics, consent and refusal are we competent (PDF) Privacy manual (Version 2) NSW Health (PDF) Privacy, confidentiality and other legal responsibilities chapter 12 Sally Cameron (PDF) Pacific Islands Org Journals HIV disclosure status (PDF) Reference list Australian Case Law and Ethics for students (PDF) Tasmanian law handbook accidents (PDF) The tort of negligence standard of care and vicarious liability (PDF)
Assessment	CHCCS400C student assessment (PDF)

HLTHIR403C	Work effectively with culturally diverse clients and co-workers
Mosby’s	Chapter 4 Documentation (PDF) Chapter 17 Therapeutic Communications (PDF) Chapter 18 History Taking (PDF)
Additional material	Cross cultural capabilities for staff QLD health (PDF) Cross cultural emergency trauma care – Mosbys (PDF) Cross cultural medical education (PDF) Cultural safety and nursing education – Ramsden (PDF) Culture, language, and patient safety making the link (PDF) Indigenous health bulletin (PDF) Integrating culture and difference into practice and policy (PDF) Working with aboriginal people and communities (PDF) Lousy Little Sixpence part 1 (VID) Lousy Little Sixpence part 2 (VID) Lousy Little Sixpence part 3 (VID) Lousy Little Sixpence part 4 (VID)
Assessment	HLTHIR403C student assessment (PDF)

HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people
Mosby’s	Chapter 4 Documentation (PDF) Chapter 17 Therapeutic Communications (PDF) Chapter 18 History Taking (PDF)
Additional material	Refer to the learning material for HLTHIR403C
Assessment	HLTHIR404D student assessment (PDF)

Course Learning Material Cert IV Template – all

Learning material

Instructions

Essential Downloads and References

1. Communications

HLTAMBFC301D

Communicate with clients and colleagues to support health care

HLTHIR301C

Communicate and work effectively in health

HLTAMBFC402C

Communicate in complex or difficult situations

2. Scene Management

HLTAMBAE501D

Implement safe access and egress in an emergency

HLTAMBSC401B

Manage routine scene and promote public safety

HLTAMBSC503B

Contribute to managing the scene of an emergency

HLTAMBAE403D

Follow procedures for routine safe removal of client

3. Clinical

HLTAP401B

Confirm physical health status (pre-requisite for Deliver Basic Clinical Care)

HLTAMBCR401C

Deliver basic clinical care

4. Practical

5. Work Health & Safety

HLTWHS300A

Contribute to WHS processes

HLTAMBPD401C

Manage personal stressors in the work environment

HLTIN301C

Comply with infection control policies and procedures

HLTAMBT301B

Transport non-emergency clients under operational conditions

HLTAMBT402C

Transport emergency clients

6. Workplace & Culture

HLTHIR402D

Contribute to organisational effectiveness in the health industry

BSBFLM303C

Contribute to effective workplace relationships

CHCCS400C

Work within a relevant legal and ethical framework

HLTHIR403C

Work effectively with culturally diverse clients and co-workers

HLTHIR404D

Work effectively with Aboriginal and/or Torres Strait Islander people