Cert IV – Workplace & Culture

HLTHIR402D

Contribute to organisational effectiveness in the health industry

• Chapter 7 Ethics (PDF)

• Ambulance Service of NSW v Worley (PDF)
• Applied Paramedic Law and Ethics (PDF)
• Ambulance Service of NSW Code of Conduct (PDF)
• Ambulance Service of NSW values (PDF)
• Australian Charter of Health Care Rights (PDF)
• Confidentiality fact sheet (PDF)
• Confidentiality guidelines (PDF)
• Confidentiality medical law (PDF)
• Health records and information NSW government (PDF)
• Legal issues and lessons ASNSW v Neal (PDF)
• Legal Services Commission SA negligence & duty of care (PDF)
• Medical legal issues worksheet (PDF)
• Pacific Islands Org Journals HIV disclosure status (PDF)
• Paramedic refused to carry dying girl over safety fears (article) (PDF)
• Paramedics, consent and refusal are we competent (PDF)
• Privacy Manual NSW Health (PDF)
• Privacy, confidentiality and other legal responsibilities chapter 12 Sally Cameron (PDF)
• Reference List Australian Case Law and Ethics for Students (DOC)
• Tasmanian law handbook accidents (PDF)

• HLTHIR402D student assessment (PDF)

BSBFLM303C

Contribute to effective workplace relationships

• Not required

• Ambulance Service of NSW Complaint Management Policy (PDF)
• Ambulance ramping in metropolitan hospitals (PDF)
• Ambulance ramping in South East Qld (PDF)
• Coaching mentoring research (PDF)
• Communicating in a culturally appropriate way (PDF)
• Complaints management handbook (PDF)
• Core interpersonal skills for health professionals (PDF)
• Cultural competence in communication (PDF)
• Effective communication through understanding temperament theory (DOC)
• Introduction of a 4-hour rule in WA emergency departments (PDF)
• Managing workplace relationships (PPT)
• Mastering soft skills for workplace success (PDF)
• Networking – a strategy for career building (PDF
• Organisation performance for managers (PDF)
• Really managing health care – management concepts made simple (PDF)
• Save yourself tips – environmental awareness in the workplace (DOC)

• BSBFLM303C student assessment (PDF)

CHCCS400C

Work within a relevant legal and ethical framework

• Chapter 7 Ethics (PDF)

• Ambulance Service of NSW Code of Conduct (PDF)
• Ambulance Service of NSW v Worley (PDF)
• Ambulance Service of NSW values (PDF)
• Applied Paramedic Law and Ethics (PDF)
• Australian Charter of Healthcare Rights (PDF)
• Confidentiality factsheet for QLD Health staff (PDF)
• Confidentiality guidelines QLD Health (PDF)
• Health records and information NSW government (PDF)
• Legal issues and lessons ASNSW v Neal (PDF)
• Legal issues and lessons ASNSW v Worley (PDF)
• Legal Services Commission SA negligence & duty of care (PDF)
• Medical legal issues worksheet (PDF)
• Paramedic refused to carry dying girl over safety fears (article) (PDF)
• Paramedics, consent and refusal are we competent (PDF)
• Privacy manual (Version 2) NSW Health (PDF)
• Privacy, confidentiality and other legal responsibilities chapter 12 Sally Cameron (PDF)
• Pacific Islands Org Journals HIV disclosure status (PDF)
• Reference list Australian Case Law and Ethics for students (PDF)
• Tasmanian law handbook accidents (PDF)
• The tort of negligence standard of care and vicarious liability (PDF)

• CHCCS400C student assessment (PDF)

HLTHIR403C

Work effectively with culturally diverse clients and co-workers

• Chapter 4 Documentation (PDF)
• Chapter 17 Therapeutic Communications (PDF)
• Chapter 18 History Taking (PDF)

• Cross cultural capabilities for staff QLD health (PDF)
• Cross cultural emergency trauma care – Mosbys (PDF)
• Cross cultural medical education (PDF)
• Cultural safety and nursing education – Ramsden (PDF)
• Culture, language, and patient safety making the link (PDF)
• Indigenous health bulletin (PDF)
• Integrating culture and difference into practice and policy (PDF)
• Working with aboriginal people and communities (PDF)
• Lousy Little Sixpence part 1 (VID)
• Lousy Little Sixpence part 2 (VID)
• Lousy Little Sixpence part 3 (VID)
• Lousy Little Sixpence part 4 (VID)

• HLTHIR403C student assessment (PDF)

HLTHIR404D

Work effectively with Aboriginal and/or Torres Strait Islander people

• Chapter 4 Documentation (PDF)
• Chapter 17 Therapeutic Communications (PDF)
• Chapter 18 History Taking (PDF)

• Refer to the learning material for HLTHIR403C

• HLTHIR404D student assessment (PDF)