Triple Zero Emergency Ambulance Services Victoria

Triple Zero Emergency Call-Takers – Ambulance

  • Are you motivated to make a vital contribution to the Victorian community?
  • Do you take pride in your work performance?

If you answered ‘yes’ a career as an emergency call-taker could be right for you.

Triple Zero Emergency Ambulance Services Victoria-what do private paramedics do

ESTA is the critical link between the Victorian community and the state’s emergency services agencies and it partners with the agencies to improve service delivery to the community.

It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES.

Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response and its central goal is to save lives and prevent harm through speed and accuracy in emergency operations.

About the role:

Call-Takers receive and process triple zero ‘000′ emergency calls from the Victorian community ensuring a quick response from fire, police, ambulance or SES services. The outcome of this is lives being saved, offenders being apprehended, fires being controlled and serious incidents being managed.

They have a community first focus and our people are committed to achieving the best possible outcomes in an emergency response.

Team members are dedicated and highly skilled. We work hard with a strong performance focus as every second counts in an emergency situation.

There work is challenging but rewarding. We offer comprehensive training with career pathways available in emergency communications.

Looking after there selves is a key strength in order to help others. They believe that individual safety, well-being and mental health are key drivers to high performance.

What they are looking for:

  • Community-minded individuals with a passion for helping people
  • The ability to multi-task, demonstrate accuracy, speed, empathy and resilience in a structured, time critical environment
  • Superior communication skills to manage extreme situations in a calm and controlled manner
  • Critical thinking ability to make important quick and accurate decisions.

To find out more about this rewarding career opportunity, please download a copy of the Applicant Information Kit.

Note: They have Ambulance Call-taking positions commencing in October 2018 and January 2019.
ESTA is an equal opportunity employer that values diversity and offers reasonable adjustment to people with a disability on request.

How to become a Paramedic.

What is your career journey?

To discover how you can become a fully qualified Ambulance Paramedic or Basic/Advanced Life Support Medic, complete a personalised paramedical career development plan.