Work With APC – Appointment Setter

Appointment Setter (expired May 22)

Full Time

Burleigh, Queensland

 

About Us

Australian Paramedical College (APC) is Australia’s leading provider of vocational education in pre-hospital care. We are proud to deliver in-demand industry skills to grow and support Australia’s healthcare network.

We go above and beyond to ensure the quality of our graduating students, who become leaders in their industry, working as private sector medics, patient transport officers or continuing further University study to become state paramedics.

We have nationwide reach across both students and industry employer partners, and our expansive and high-quality training facilities, student support and training teams are unmatched in the sector. 

We strive to innovate and use evidence-based data to ensure we deliver industry-leading training and outstanding support to our students. 

 

About the Role

Reporting to the Admissions Manager, the Appointment Setter is responsible for converting inbound student prospect enquiries into confirmed appointments for Course Advisors.

Critical to the success of APC, the role includes managing a high volume of daily outbound calls, ensuring leads are followed up promptly and converting enquiries into confirmed appointments for Course Advisors and achieving set targets and KPIs.

Fundamental to the role is maintaining accurate information, ensuring data integrity within APC’s customer relationship management system, and adhering to specific compliance measures.  

An additional element to the role includes administrative tasks such as processing offer and enrollment paperwork, invoicing, payment plan set-up, reviewing and reporting on LLN (Language Literacy and Numeracy) results, and supporting the Appointment Setter Team Lead and the wider Admissions team when required.

 

About You

To be successful in this position, you must be energetic and passionate about delivering  high-quality customer service whilst creating the best possible first experience for prospective APC students

You will be able to demonstrate the following key attributes and experience:

• Minimum 12 months experience in phone-based appointment setting/telemarketing or similar role
• Excellent phone manner with an impressive appointment-setting track record
• Sound computer skills with strong attention to detail and data entry accuracy
• Self-motivated with a results-driven mindset and a great attitude
• Reliability and an excellent work ethic
• Strong interpersonal and communication skills
• Willingness to learn new skills and continuously refine capabilities
• Ability to work autonomously and also collaborate with internal teams when required
• Experience in an education environment (desirable)

 

What we offer

• A fantastic coastal location working in a state-of-the-art facility
• A diverse and friendly working environment with an exceptional company culture
• A focus on quality work and commitment to continuous improvement
• A reward and recognition program
• Ongoing training and support
• Quarterly staff celebrations and awards, annual events, Christmas Parties and more!

 

Apply Now!

Apply today if you believe you meet the criteria and are ready to join our fantastic team!

Australian Paramedical College is an equal opportunity employer, and we encourage all applications. We are committed to hiring a diverse workforce and sustaining an inclusive work environment.

Australian Paramedical College (Industry Pathways Pty Ltd, RTO 32513)