This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.
Elements and Performance Criteria for this Paramedical Unit:
Performance Evidence for BSBFM303 – Contribute to Effective Workplace Relationships:
Performance Evidence for BSBFLM303 – Contribute to Effective Workplace Relationships
Evidence of the ability to:
access and analyse information to achieve planned outcomes
apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
review and improve workplace outcomes in consultation with relevant personnel
adjust interpersonal style and communications to respond to cultural and social diversity
apply relationship management and communication skills with a range of people that:
demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
forge effective relationships with internal and/or external people and help to maintain these networks
encourage participation and foster contribution of and respect for ideas and feedback
provide support to colleagues to resolve difficulties.
communicate ideas and information to diverse audiences
develop networks and build team relationships.
Knowledge Evidence for BSBFLM303 – Contribute to Effective Workplace Relationships
To complete the unit requirements safely and effectively, the individual must:
give examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes
explain techniques for developing positive work relationships and building trust and confidence in a team
identify relevant legislation from all levels of government that affects business operation
describe a range of methods and techniques for communicating information and ideas to a range of stakeholders
outline problems solving methods
explain methods to resolve workplace conflict
explain methods to manage poor work performance
explain how to monitor, analyse and introduce ways to improve work relationships.
Assessment Conditions for BSBFLM303 – Contribute to Effective Workplace Relationships
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to: