CHCCCS020 – Respond Effectively to Behaviours of Concern

 

Outcomes of studying the CHCCCS020 – Respond Effectively to Behaviours of Concern:

• Identify behaviour and plan response
• Apply response
• Report and review incidents

The unit CHCCCS020 – Respond Effectively to Behaviours of Concern describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. The unit applies to workers in any context exposed to difficult and challenging behaviour.

Elements and Performance Criteria for this Study Unit:

ELEMENT	PERFORMANCE CRITERIA
Elements define the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element
1. Identify behaviour and plan response	1.1 Identify behaviours of concern in line with work role and organisation policies and procedures 1.2 Identify appropriate response to potential instances of behaviours of concern 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4 Give priority to safety of self and others in responding to behaviours of concern
2. Apply response	2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern
3. Report and review incidents	3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate

Assessment Requirements for CHCCCS020 – Respond Effectively to Behaviours of Concern:

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• effectively dealt with at least 5 different behaviours of concern

Knowledge Evidence for CHCCCS020 – Respond Effectively to Behaviours of Concern:

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• different behaviours of concern:
• aggression
• confusion or other cognitive impairment
• intoxication
• intrusive behaviour
• manipulation
• noisiness
• self-destructive behaviour
• verbal offensiveness
• wandering
• strategies for dealing with behaviours of concern
• issues needing to be referred to an appropriate professional
• legal and ethical consideration relevant to recognising and responding to behaviours of concern, including:
• duty of care
• human rights
• work health and safety
• organisation reporting processes

Assessment Conditions for CHCCCS020 – Respond Effectively to Behaviours of Concern:

Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

• use of suitable facilities, equipment and resources including organisation policies and procedures in relation to reporting behaviours of concern
• modelling of industry operating conditions and contingencies, including scenarios that reflect different behaviours of concern

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

To see more details on the study unit CHCCCS020 – Respond Effectively to Behaviours of Concern, click here to view the full details here on training.gov

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