The unit CHCCCS020 – Respond Effectively to Behaviours of Concern describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. The unit applies to workers in any context exposed to difficult and challenging behaviour.
Elements define the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element
1. Identify behaviour and plan response
1.1 Identify behaviours of concern in line with work role and organisation policies and procedures
1.2 Identify appropriate response to potential instances of behaviours of concern
1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources
1.4 Give priority to safety of self and others in responding to behaviours of concern
2. Apply response
2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures
2.2 Seek assistance as required
2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure
2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern
2.5 Select appropriate strategies to suit particular instances of behaviours of concern
3. Report and review incidents
3.1 Report incidents according to organisation policies and procedures
3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility
3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities
3.4 Seek advice and assistance from legitimate sources as and when appropriate
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
To see more details on the study unit CHCCCS020 – Respond Effectively to Behaviours of Concern, click here to view the full details here on training.gov
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