HLTAID011 – Provide First Aid


This course was previously called by HLTAID003 – Provide First Aid

Outcomes of studying the HLTAID011 – Provide First Aid:

  • Respond to an emergency situation
  • Apply appropriate first aid procedures
  • Communicate details of the incident
  • Review the incident

The unit HLTAID011 – Provide First Aid describes the skills and knowledge required to provide a first aid response to a casualty. These skills are in line with the first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. This unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings.

Elements and Performance Criteria for this Study Unit:

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Respond to an emergency situation

1.1 Recognise an emergency situation

1.2 Ensure safety for self, bystanders and casualty

1.3 Assess the casualty and recognise the need for first aid response

1.4 Seek assistance from emergency services


2. Apply appropriate first aid procedures

2.1 Perform cardiopulmonary resuscitation (CPR) in accordance with Australian Resuscitation Council (ARC) guidelines

2.2 Provide first aid in accordance with established first aid principles

2.3 Display respectful behaviour towards casualty

2.4 Obtain consent from casualty where possible

2.5 Use available resources and equipment to make the casualty as comfortable as possible

2.6 Operate first aid equipment according to manufacturer’s instructions

2.7 Monitor the casualty’s condition and respond in accordance with first aid principles


3. Communicate details of the incident

3.1 Accurately convey incident details to emergency response services

3.2 Report details of incident in line with appropriate workplace or site procedures

3.3 Complete applicable workplace or site documentation, including incident report form

3.3 Maintain privacy and confidentiality of information in line with statutory or organisational policies


4. Review the incident

4.1 Recognise the possible psychological impacts on self and other rescuers and seek help when required

4.2 Contribute to a review of the first aid response as required

Performance Evidence for HLTAID011 – Provide First Aid:

Candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has completed the following tasks in line with state/territory regulations, first aid codes of practice, Australian Resuscitation Council (ARC) guidelines and workplace procedures:

  • Managed, in line with ARC guidelines, the unconscious, breathing casualty including appropriate positioning to reduce the risk of airway compromise
  • Managed, in line with ARC guidelines, the unconscious, non-breathing adult, including:
    • Performing at least 2 minutes of uninterrupted single rescuer cardiopulmonary resuscitation (CPR) (5 cycles of both compressions and ventilations) on an adult resuscitation manikin placed on the floor
    • Following the prompts of an automated external defibrillator (AED) to deliver at least one shock
    • Demonstrating a rotation of single rescuer operators with minimal interruptions to compressions
    • Responding appropriately in the event of regurgitation or vomiting
  • Managed, in line with ARC guidelines, the unconscious, non-breathing infant, including:
    • Performing at least 2 minutes of uninterrupted single rescuer CPR (5 cycles both compressions and ventilations) on an infant resuscitation manikin placed on a firm surface
  • Managed casualties, with the following:
    • Anaphylaxis
    • Asthma
    • Non-life-threatening bleeding
    • Choking
    • Envenomation, using pressure immobilisation
    • Fractures, dislocations, sprains and strains, using appropriate immobilisation techniques
    • Minor wound cleaning and dressing
    • Nosebleed
    • Shock
  • Responded to at least one simulated first aid incident contextualised to the candidate’s workplace or community setting, where the candidate has no knowledge of the casualty’s condition prior to starting treatment, including:
    • Identifying the casualty’s illness or injury through history, signs and symptoms
    • Using personal protective equipment (PPE) as required
    • Providing appropriate first aid treatment
    • Conveying incident details to emergency services or advising casualty on any required post incident action
    • Providing an accurate verbal and written report of the incident
    • Reviewing the incident.

Knowledge Evidence for HLTAID011 – Provide First Aid:

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

  • Guidelines and procedures including:
    • ARC guidelines relevant to the provision of first aid
    • First aid guidelines from Australian national peak clinical bodies
    • Potential incident hazards and risk minimisation processes when providing first aid
    • Infection control procedures, including use of standard precautions and resuscitation barrier devices
    • Requirements for currency of skill and knowledge
    • First aid codes of practice
    • Appropriate workplace or site procedures relevant to the provision of first aid
    • Contents of first aid kits
  • Legal, workplace and community considerations including:
    • Duty of care requirements
    • Own skills and limitations
    • Consent and how it relates to the conscious and unconscious casualty
    • Privacy and confidentiality requirements
    • Awareness of potential need for stress management techniques and available support for rescuers
  • Considerations when providing CPR, including:
    • Upper airway and effect of positional change
    • Appropriate duration and cessation of CPR
    • Appropriate use of an AED
    • Safety and maintenance procedures for an AED
    • Chain of survival
    • How to access emergency services
  • Techniques for providing CPR to adults, children and infants including:
    • How to recognise that a casualty is unconscious and not breathing normally
    • Rate, ratio and depth of compressions and ventilations
    • Correct hand positioning for compressions
    • Basic anatomy, physiology and the differences between adults, children and infants relating to CPR
  • Signs, symptoms and management of the following conditions and injuries:
    • Allergic reaction
    • Anaphylaxis
    • Asthma
    • Non-life-threatening and life-threatening bleeding
    • Burns
    • Cardiac conditions, including chest pain
    • Choking
    • Diabetes
    • Drowning
    • Envenomation – all current treatments
    • Eye injuries
    • Fractures, dislocations, strains and sprains
    • Head, neck and spinal injuries
    • Hypothermia
    • Hyperthermia
    • Minor wounds
    • Nose-bleed
    • Poisoning
    • Seizures
    • Shock
    • Sharps injuries
    • Stroke

Assessment Conditions for HLTAID011 – Provide First Aid:

Skills must be demonstrated working individually in an environment that provides realistic in-depth, industry-validated scenarios and simulations to assess candidates’ skills and knowledge.

Assessment resources must include:

  • Adult and infant resuscitation manikins in line with ARC Guidelines for the purpose of assessment of CPR procedures
  • Adrenaline auto-injector training device
  • AED training device
  • Workplace First Aid kit
  • Placebo bronchodilator and spacer device
  • Different types of wound dressing and bandages
  • Blankets and items to treat for shock
  • Personal protective equipment (PPE)
  • Workplace injury, trauma and/or illness record, or other appropriate workplace incident report form for written reports

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

To see more details on the study unit HLTAID011, click here to view the full details here on training.gov

Want to build an amazing career in pre-hospital emergency health care?

Let’s make it happen together!

Reach out to us on 1300 377 741 or tell us a little about yourself by completing a career pathway plan!

Choose from these qualifications:

HLT31120 – Certificate III in Non-emergency Patient Transport
HLT41120 – Certificate IV in Health Care
HLT51020 – Diploma of Emergency Health Care

What is your career journey?

To discover how you can become a fully qualified Ambulance Paramedic or Basic/Advanced Life Support Medic, complete a personalised paramedical career development plan.