Cert IV – Communications

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This is your first study block of units

There are 7 study groups in the HLT41012 – Certificate IV in Health Care course.
As you complete each unit, the next study group learning material will be made available to you.

1. Communications

	Cultural Safety, Communication Access and Equity Project On completion of this Project you will able to sign the declarations in all following units stating ‘Cultural Safety, Communication Access and Equity Project’. This will save you from completing this each time. As this project is not a ‘unit’ itself, there are some similarities covered with this project and other communications units. You still need to complete ALL sections of this project – there are NO declarations applicable.
Mosby’s Learning Material	Chapter 17 Therapeutic Communications (PDF)
Additional material	Aboriginal Health in Australia (PDF) AHPA Policy Paper Primary Care (PDF) Ambulance Victoria abbreviations (PDF) Cross cultural capabilities for staff QLD Health (PDF) Cross Cultural Medical Education (PDF) Cultural safety and nursing education – Ramsden (PDF) Culture, language, and Patient Safety Making the Link (PDF) Emergency and trauma care for nurses & paramedics (PDF) Integrating Culture and Difference Into Practice and Policy (PDF) Joint COSS statement health priorities (PDF) Medical abbreviations handout (PDF) Queensland Ambulance Service medical abbreviations (PDF) QCOSS Policy Position Health Equity and Access (PDF)
Assessment	Download the CSCAE Project Assessment (PDF)

HLTAMBFC301D	Communicate with clients and colleagues to support health care
Mosby’s Learning Material	Chapter 4 Documentation (PDF) Chapter 17 Therapeutic Communications (PDF) Chapter 18 History Taking (PDF)
Additional material	IMIST AMBO handout for handover worksheet (PDF) IMIST AMBO handout for handover (PDF) IMIST AMBO handover training (VID) Watch this video (VID)
Assessment	HLTAMBFC301D student assessment (PDF)

HLTHIR301C	Communicate and work effectively in health
Mosby’s Learning Material	Not required
Additional material	Applied Paramedic Law and Ethics Chapter 9 (PDF) Applied Paramedic Law and Ethics (PDF) Arising legal issues for ambulance services (PDF) Ambulance Service of NSW Code of Conduct (PDF) Ambulance Service of NSW trainee paramedic (PDF) Ambulance Service of NSW values (PDF) Communication core interpersonal skills for health professionals (PDF) Corporate governance statement Ambulance Service of NSW (PDF) Grievance resolution flow chart Ambulance Service of NSW (PDF) Paramedics Australasia code of Conduct (PDF) The rural and regional ambulance paramedic moving beyond emergency (PDF) The tort of negligence standard of care and vicarious liability (PDF)
Assessment	HLTHIR301C student assessment (PDF)

HLTAMBFC402C	Communicate in complex or difficult situations
Mosby’s Learning Material	Chapter 4 Documentation (PDF) Chapter 17 Therapeutic Communications (PDF) Chapter 18 History Taking (PDF)
Additional material	Cross cultural capabilities for staff QLD Health (PDF) IMIST AMBO handout for handover (PDF)
Assessment	HLTAMBFC402C student assessment (PDF)